Hi, I’m Oshaine Michaels
a Tech Educator & Digital Content Creator. BPO Operations Leader. Smart Home & AI Enthusiast. Creative Strategist with a CS Brain. Founder, Digital Dad Defence Founder, The Flipside Of Technology Founder, Jamaican Smart Home

Responsible for driving sales performance, coaching and developing the sales team, and ensuring high-quality customer service. Set targets, monitor performance, and identify opportunities for improvement.

Responsible for overseeing day-to-day retail operations, including customer service, sales, and inventory management. Played a key role in staffing, training, and motivating retail associates to achieve sales goals and maintain high customer satisfaction. Involved in merchandising, inventory counts, and ensuring the store environment is clean and well- maintained.

I currently serve as head of the department for multiple campaigns and as the primary point of contact for client communications. Overseeing Collections, Customer Service and Sales projects, reporting directly to the Site Director.

Served as a Blue Hat Manager, sometimes called a Manager In Training specifically assigned to the OJT department where my primary responsibility involves coaching and development for new hires. My job is to ensure that all new hires are production-ready before graduating them to the production environment.

I served as head of the department for the LOB managed and as the primary point of contact for client communications. Overseeing a direct reporting relationship of over 120 CSA and 18 support staff including QA, Team Leaders and Team Managers. In the absence of the other Operations Managers, I oversee an additional 400 CSAs.