Oshaine Michaels is a career Call Centre/ BPO professional based in Jamaica with over 9 years experience in the industry with most of this time spent in leadership.
What I Do
Business Stratagy
I throw myself down among the tall grass by the stream as Ilie close to the earth.
App Development
We’ll handle everything from to app development process until it is time to make your project live.
Business Stratagy
We’ll help you optimize your business processes to maximize profitability and eliminate unnecessary costs.
Mobile App
Using our expertise in mobile application development to create beautiful pixel-perfect designs.
SEO Optimisation
Your website ranking matters. Our SEO services will help you get to the top of the ranks and stay there!
UX Consulting
A UX consultant is responsible for many of the same tasks as a UX designer, but they typically.
My Resume
Education Quality
BSc in Computer Science
University of The People (2021 - Present)The training provided by universities in order to prepare people to work in various sectors of the economy or areas of culture.
Secondary School Education
Cornwall College (2005 - 2010)Secondary education or post-primary education covers two phases on the International Standard Classification of Education scale.
Job Experience
Opertations Manager
ContactPoint 360 - (2021 - Present)I currently serve as head of the department for multiple campaigns and as the primary point of contact for client communications. Overseeing Collections, Customer Service and Sales projects, reporting directly to the Site Director.
Blue Hat Sales Manager
Centerfield - (2020 - 2021)Served as a Blue Hat Manager, sometimes called a Manager In Training specifically assigned to the OJT department where my primary responsibility involves coaching and development for new hires. My job is to ensure that all new hires are production-ready before graduating them to the production environment.
Opertations Manager
Collective Solution - (2017 - 2019)I served as head of the department for the LOB managed and as the primary point of contact for client communications. Overseeing a direct reporting relationship of over 120 CSA and 18 support staff including QA, Team Leaders and Team Managers. In the absence of the other Operations Managers, I oversee an additional 400 CSAs.
Clients Supported
Contact Me
Oshaine Michaels
BPO Operations PerfessionalI am available for work. Connect with me via the below channels
Phone: +1876 Email: msc+eresume@ohmichaels.com